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  Home :: FAQ's

FAQ's

Have a question you'd like answered? Let us know!

Q: What is your delivery area?
A: We offer Free Delivery and Setup - (click to see our free delivery area) of your inflatable rental to the Twin Cities Metro Area. Delivery is available anywhere your event is throughout Minnesota, Wisconsin, or Iowa for an additional fee. The prices quoted on this site are based on the rental being in the Minneapolis / St. Paul area and surrounding suburbs. Additional mileage fees will be added to rentals outside of the Twin Cities Metro area – depending on the amount of your rental and distance to your location mileage fees may be reduced or waived. Call for complete details.

Q: What is included with delivery?
A: We will deliver and set-up the units at the location as close as we can to the time you desire, When we setup the unit we make sure the unit is safely setup on a fairly level surface and anchored with our safety stakes. We fully inflate the unit; make sure it is clean, sanitized and in a safe working condition. We go over the safety features and proper operation of the unit to assure you have a safe event. We will try to accommodate your schedule for delivery time and pickup. We will come back at the end of your event to disassemble and take the unit away.

Q: Can we pick up the inflatables from your office and set the units up ourselves?
A: On special occasions we work with large groups that are experienced in working with inflatables that we allow to pick the units up. Call to see if you qualify. You must have a pickup truck with no topper or a trailer. Bring help you will be required to load the inflatable into your vehicle yourself.- depending on the unit they can weigh from 200 – 500 lbs. A $75.00 cleaning , re-rolling fee will be added to all inflatables, when the unit is returned clean and properly re-rolled we will credit the $75.00 back.

Q: Who is responsible for the equipment operation?
A:The Lessee shall be in charge of operating the unit(s) rented from MagicBounce, Inc. (Lessor) and is fully responsible for the operation of the unit(s) after receiving it from Lessor, unless the rented item lists an attendant included in it‘s website description. MagicBounce has operators available for an additional fee that must be arranged with MagicBounce at the time of making the reservation. Electricity is the responsibility of the lessee unless other arrangements have been made with MagicBounce by also renting a generator.

Q: Can we keep the inflatables overnight?
A: Yes, But the inflatable must be in a secure environment, For insurance and liability reasons you will want to keep the inflatable deflated overnight (if outside and unattended) You are responsible for the unit and its accessories until we come to pick the unit up. We generally will come to pick up the unit early the next day. Sleeping is not allowed on the inflatables.

Q: Do we have to sign a liability release form?
A: Yes, Lessor is NOT responsible for injuries occurring to lessee or to any persons using the leased property, and the lessee further agrees to hold MagicBounce, Inc. harmless against any injury and claims to property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review and follow the general rules posted on the rented equipment for safe operation.

Q: What is your Cancellation Policy?
A: Once an inflatable is reserved, You can post-pone or re-schedule your rental up to 24 hours prior to your rental and your deposit will be credited towards your next rental. No refunds will be given. Due to scheduling we cannot accept changes to an order within 24 hours of your scheduled delivery. No refunds or credit will be given for cancellations or changes with less than 24 hours notice.

Q: Do you offer an extended rental rate discount for Inflatables?
A: YES - The second day is always 1/2 price - if you want to rent for a week or month call for a quote. ½ price second day is for inflatables only and does not apply to bungy trampolines, climbing walls, mechanical bulls, or concessions.

Q: What method of payment does MagicBounce,Inc. accept for rentals of its products?
A: credit card (Visa & Master Card), check card, debit card, cash, No personal checks, checks from business, schools or churches are accepted. A 50% deposit is required to secure your reservation, the remainder is due on delivery.

Q: Do you require a deposit to reserve an inflatable?
A: Yes, because our party rental equipment is rented on a first come first reserved basis we require a 50% deposit to reserve all party rentals. This assures you of receiving the item you reserve. At the time of delivery you can change payment options for the remainder due. Cities, Churches, Schools, Businesses and non-profits may make special arrangements for payment. Ask for details.

Q: How long are customers allowed to keep rented products?
A: We offer a longest in the industry 18 hour rentals! - call for details we also offer custom delivery and pickup times for your afternoon events or all-night parties. We have delivery times as early as 9:00am and pick-up times as late as 8:30pm – our early morning or late evening pick-up times fill up fast and are limited. If your party goes past 8:30pm or we don't have time to pick up the unit that evening we will pick it up the next morning at no additional charge. We require a minimum of a 90 minutes window prior to your event and 90 minutes after your event for pick-up. If you need exact set-up and take-down times a $50.00 fee will be added.

Q: What size area is required to accommodate a MagicBounce moonwalk?
A: 17x17 foot minimum unobstructed – level area is required for our 15’ X 15’ moonwalks. – All inflatables require a different size and height requirement check the dimensions of the product to make sure they will fit where you want it to go.

Q: Do we require assistance in setting up the inflatables?
A: NO, if you are having a large event we may offer you a discount for assisting with the larger pieces For set-up and tear down. If your event is out of town we send only one driver and you will be required to assist with set-up and take down.

Q: What types of surfaces does MagicBounce set up its rentals on?
A: Our pricing is based on set-up on grass. Please contact us about pricing for set-up on other surfaces as additional fees may be applicable to cover proper anchoring and safety mats.

Q: How far from an electrical outlet can you set up an inflatable?
A: 115' Maximum from an electrical outlet.

Q: How much electricity does each unit use? What type of power source is needed?
A: Each blower uses from 8 – 12amps of power, we can generally get 2 blowers onto one standard 20amp circuit if nothing else is plugged into that circuit. Our blower’s works on standard household 110V circuits- no special outlets are needed. If you require a generator; we also rent generators for $75.00 one generator will power up to 2 2 h.P. blowers.

Q: What prep should I do before the inflatable rental arrives?
A: *Dogs (animals) must be tied/caged before and during event, *Make sure you have at least 3.5 feet of clearance leading to Setup Location. Turn off automatic sprinklers, Do not water grass the night before, Pick up all animal feces. Remove Center post from double doors.

Q: How long does it take to set up an inflatable?
A: 10 to 15 minutes depending on location of inflatable.

Q: Can I have a MagicBounce at a park?
A: MagicBounce will set-up at all parks with permission. Check with the park prior to the event to make sure that inflatables are allowed in the park Most state, county or regional parks need permission prior to us setting up inflatables in them. We need someone at the park at least 60 minutes prior to the event and 60 minutes after the event. A $50.00 park fee will be added to all deliveries to parks under $350.00 if event is over $350.00 the park fee will be waived.

Q: If the park or business wants an additional insured certificate can you provide this?
A: Yes. MagicBounce, Inc. carries a Liability policy, however MagicBounce, Inc. will not be responsible for any acts of negligence on the part of the customer, their representatives or guests. We require that you monitor and provide your own attendant for the Inflatable at all times. MagicBounce offers staffing at $25.00 per hour. We are fully insured and are regularly asked to additionally insure parks, churches or businesses. The fee for an additionally insured certificate is $75.00 per certificate we need at least 3 days notice prior to the event to provide the group with a certificate.

Q: Do parks have power (electricity)?
A: Some parks do have electrical outlets, If you require a generator; we also rent generators for $75.00 one generator will power up to 2 – 2 h.p. blowers.

Q: How many kids can fit on an inflatable?
A: Usually eight to ten, but it depends on the size of the children and the type of inflatable they are on.

Q: Are the inflatables clean?
A: Yes, very! We clean and sanitize each of our inflatables before every rental or when we set them up. As we clean them, we also do a thorough safety check so that each customer gets their inflatable in pristine, safe condition.

Q: Can we set up an inflatable indoors?
A: Yes, as long as the room is large (and especially tall) enough to accommodate the inflatable. We will not go up or down more than 2 (two) single stairs and we must be able to use our dolly to move the inflatable to its destination. If you are renting one of our larger inflatables we will need a double door or 42” width to move the inflatable through. Call ahead of time to find the size opening we need for your inflatable. Please make sure all post from double doors are removed prior to us arriving at your event. Our 33’ Titanic can not be setup indoors.

Q: Can you set an inflatable up in my driveway?
A: Yes, provided the driveway is flat enough and you have paid an asphalt charge at the time of reservation so we arrive prepared for this type of installation with tarps and a gym mat. We will not set up on surfaces other than grass when grass is available, because it is easier to safely secure the inflatable and generally safer. We will not setup inflatables on gravel driveways.

Q: My yard slopes, is that a problem?
A: A little slope is not a problem -- we can usually put the entrance of the inflatable at the top of the slope. Steep slopes, however, are not acceptable and unsafe for inflatables.

Q: What time do you deliver and pick up the inflatable?
A: Rental times vary, and we can usually be flexible to meet your needs. The typical range is from 4 hours to all day (over-night). We will deliver and setup the inflatable at least 30 minutes prior to your start time (you don't pay for setup time). We usually arrive to setup your inflatable between 7:30am and 2:00pm. If your party is at 11:30am we will be sure to arrive by 11:00 to accommodate your party. We need a minimum 90 minute window for set-up. You do not need to be home when we pick the inflatables up. MagicBounce, Inc. may deliver the units anytime prior to the start of your scheduled event and pick them up anytime after your scheduled event end time unless otherwise noted.

Q: Can you provide an operator for our our inflatables?
A: Yes, we can fully run your entire event; we will provide staffing for all the inflatables or games at your event. Staffing is $25.00 per hour per attendant with a 4 hour minimum. Our bungy trampolines, climbing wall, and mechanical bull already include attendants in their pricing.

Q: How close do you need to get to the event site?
A: For most residential deliveries we will park on the driveway or street and use a dolly to move the inflatable to your desired setup spot. With our large Items (35' Kraken, Shark Slide, Circus City, Climbing Wall) we must be able to drive delivery vehicles on grass. Many games are simply too heavy to carry with a dolly and require a vehicle with a trailer to move the attraction to desired location.

Q: What are the site specifications you need?
A: This only applies to our largest events – ask for details - MagicBounce, Inc. must be able to back truck up to within ten feet of the event site. All of the games must be within a reasonable vicinity of each other in order for the operators to supervise the attractions. The operators must have a freight elevator for any second story locations without exception including residential. A ramp must be provided for any steps (MAXIMUM 3 steps) to reach the site of the engagement. MagicBounce, Inc. requires one parking space for one truck with trailer within 100’ of the site at all times before during and after the event.

Q: What happens if we damage the unit?
A: EQUIPMENT DAMAGE Customer is held liable for any and all damages to equipment other than normal wear and tear. (Examples but not limited to: Ripped seam on an inflatable due to “overloading riders” ripped sumos, dropped radar guns, broken electronic backboards, , etc ) However customer is not liable for damages to equipment due to previously damaged or faulty equipment –

Q: Can we Tape signs on the unit?
A: NO - TAPE No duct tape, masking tape, or tape of any kind allowed on inflatables! If game signs and ticket signs are needed ( MagicBounce, Inc. does not supply these signs) they must he placed on a chair, table, box, or on a board hammered into the ground NOT ON THE INFLATABLE. Customer will be charged a cleaning fee of $150 per game if tape has been used.

Q: If the park or business wants an additional insured certificate can you provide this?
A: Yes. MagicBounce, Inc. carries a Liability policy; however MagicBounce, Inc. will not be responsible for any acts of negligence on the part of the customer, their representatives or guests. We require that you monitor and provide your own attendant for the Inflatable at all times. MagicBounce, Inc. offers staffing at $25.00 per hour per attendant with a 4-hour minimum. Some inflatable require more than one attendant. We are fully insured and are regularly asked to additionally insure parks, churches or businesses. The fee for an additionally insured certificate is $75.00 per certificate we need at least 3 days notice prior to the event to provide the group with a certificate.

Let MagicBounce Party Rentals Deliver the Fun to your next Celebration!

Call 763-783-2958  

 
 
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